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Residential Systems

Residential Systems Readers Select Stellar Service Award Winners

December 9, 2013

The results are in from Residential Systems magazine’s first Stellar Service Awards reader poll honoring manufacturers and distributors for their exceptional customer service/communication, sales and marketing support, training programs, warranty policies, websites, and more.

“Thanks to the hundreds of readers who voted this year to honor the best of the best in the custom integration manufacturing and distribution community. We had a lot of great entries this year, and the winners of our Platinum, Gold, and Silver awards are truly deserving of recognition,” said Residential Systems editorial director Jeremy Glowacki. “Launching a new award is not easy, and we hope that the Stellar Service Awards has been established as a respected honor in this industry.”Congratulations to the following winners:Manufacturer’s Website:
Platinum: Peerless-AV
Gold: Draper
Silver: CrestronManufacturer’s Dealer Programs
Platinum: DaVinci Group
Gold: Crestron
Silver: Epson AmericaManufacturer’s Sales and Marketing Support
Platinum: Draper
Gold: Crestron
Silver: RTIManufacturer’s Training Program
Platinum: Crestron
Gold: Epson America
Silver (Tie) Control4
Silver (Tie) StewartManufacturer’s Customer Service/General Communication
Platinum: Peerless-AV
Gold: Draper
Silver: Epson AmericaManufacturer’s Shipping/Freight Policies
Platinum: Epson America
Gold: BlackWire Designs

Manufacturer’s Warranty/Return Policies
Platinum: Epson America
Gold: Crestron
Silver: Access Networks

Distributor’s Customer Service/Generation Communication/Technical Support
Platinum: AVAD
Gold: Stampede
Silver: BlackWire Designs

Distributor’s Sales/Marketing Assistance
Platinum: AVAD
Gold: Stampede

Distributor’s Training Programs
Platinum: AVAD
Gold: Stampede

Distributor’s Shipping/Freight Policies
Platinum: AVAD
Gold: Stampede
Silver: BlackWire Designs

Each company in the Stellar Service Awards competition could nominate itself for as many categories as it wished. All entries were posted online and voted on by Residential Systems readers during a two-week judging period. The top three vote getters in each category were awarded Platinum, Gold, or Silver honors.